Cath Raisbeck has enjoyed a business relationship with Benson Wood that stretches back more than 25 years. Having been accountants for her previous business, when she decided to set up a new enterprise, Benson Wood was the natural choice.

Cath explains: “The team at BW were very helpful in initially helping up to get the business off the ground. As the company has grown – from just one vaping supplies store back in 2015, to nine stores with 30 staff, they have helped us keep pace with all the additional back office accounting tasks and tax matters that need to be dealt with.

“Yvonne at BW deals with all our payroll matters now and everything is very simple and straightforward – we send across the time sheets via BrightPay and she sorts out the regulatory side of things and handles the tax codes for us. It means we have peace of mind that we are complying with all the latest employment rules.

“When we took the plunge and invested in cloud-based Sage software, Chelsea at BW was so helpful. She took me through the software’s capabilities and showed me how to use the system.

“I really appreciated the fact that she was always there to talk me through the process if ever I got stuck and she was always super quick to respond if I emailed or phoned with a query.”

Quick responses and clear answers to problems are aspects of Benson Wood’s service that Cath particularly appreciates.

She added: “I know I can phone the team at BW any time and someone will always get back to me promptly.

“It’s something I really appreciate when I just have a quick query. For example, when I’m doing my VAT returns, I sometimes just need to double check that I’m doing a particular thing right, and I can just pick up the phone and speak to Chelsea or a member of the team who will provide me with reassurance.”

Although the majority of Scotvapes’ products are UK sourced, the company occasionally deals with European suppliers and Benson Wood advises on EU import regulations relating to VAT to ensure the business pays neither too much nor too little tax.

BW also helped Cath install Xero for VAT and DEXT for receipt handling which have helped to simplify VAT returns and reporting.

“I’m really grateful to the team at BW for being 100 per cent supportive, said Cath. “They are all really friendly people to deal with and it’s great to know that they are there for me and always have my back!”

Posted in Case Study.